Refund Policy

We understand that life happens and if you must cancel your booking it has to be done within 48 hours of your scheduled appointment. Our company will either offer you a 50% refund or you may receive a credit in the full amount paid. The credit can be used toward another yard card on a different day during the same calendar year. If you cancel in less than 48 hours you will not receive a refund or credit.

If for any reason Greetings by Surprise LLC has to cancel your appointment due to unforeseen circumstances you will receive a 100% refund (i.e. transportation issues, illness and etc)

In the event of inclement weather we may not be able to set up lawn displays. Inclement weather includes heavy rain, lightning, thunderstorms, hail, hurricanes, heavy winds, accumulating snow and any other Act of God that would put us or our lawn display in harm's way. In an event we have to cancel due to inclement weather you will be able to reschedule to another date or receive a full refund.

No refunds will be given due to homeowners requesting us to remove the lawn display. Please get approval to have a yard card set up if it will be installed on someone else’s property.

Please be aware that our lawn display needs a grassy area to be successfully installed NO EXCEPTIONS! We cannot install on hard ground/rocks or very small areas of grass. Many new construction communities have concrete under their lawns vs soil/dirt which makes it difficult to successfully install our yard cards. If for any reason we are unable to install our stakes in your lawn

unfortunately we will not be able to proceed with your yard card installation. We will refund you 50% of the total paid and cancel your appointment.

No refunds will be given due to being denied access into a gated community or Homeowner Association contracts not approving yard card signs.

No refunds will be given due to the client providing us with the wrong address.